Shipping
Where do you ship?
All 50 US states.
How long does shipping take?
Orders are processed in 1 to 3 business days and arrive in 7 to 15 business days. You get a tracking number by email.
How much is shipping?
$5.99, and free on orders over $50.
Why did my order arrive in two packages?
Some items ship from different warehouses. You only pay shipping once.
Products
Which tamper or portafilter size do I need?
Check the basket size of your espresso machine. Most Breville machines use 54 mm, most De'Longhi machines use 51 mm, and most commercial style machines use 58 mm. Not sure? Send us the model of your machine and we will tell you.
Is the glass dishwasher safe?
We recommend hand washing glass and wood items so they last longer.
Returns
Can I return an item?
Yes, within 30 days of delivery, unused and in the original packaging. Contact us first and we will send you the return details. Return shipping is paid by the customer, and the original shipping fee is not refunded. See our Refund Policy.
Can I cancel my order?
Yes, for a full refund, until it ships.
My item arrived damaged.
Send us a photo within 14 days and we will send a free replacement or a full refund. No need to send it back.
Contact
Reach us through our contact page. Real people, answers within 24 hours.