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Returns and Refunds

We want you to love your coffee bar. This policy explains what to do if something is not right.

Changed your mind? 30 days to return

You can return items within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

Please contact us first through our contact page with your order number. We will reply within 24 hours with return instructions and the return address. Items sent back without a return request first cannot be accepted.

Return shipping is paid by the customer, and the original shipping fee is not refunded. We recommend a trackable shipping service, because we cannot refund a return we do not receive.

Arrived broken, damaged or wrong?

Send us a photo within 14 days of delivery. We will ship a replacement or give you a full refund, your choice. You do not need to send the broken item back.

Items we cannot accept back

Used items, items that are not in their original packaging, gift cards and sale items marked as final sale.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days.

Cancelling an order

You can cancel your order for a full refund until it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, and the return policy above applies.

Lost or late orders

Orders usually arrive within 7 to 15 business days. If your order has not arrived within 20 business days, or tracking shows it as delivered but you cannot find it, contact us within 7 days and we will help.